23winbd's Privacy Policy

Introduction

23winbd ("we", "us", "platform") takes your privacy extremely seriously. This Privacy Policy ("Policy") explains what information we collect, how we collect it, the purposes for which it is used, and how we keep it secure.

By visiting the 23winbd website, creating an account, placing a bet, or using any of our services, you are deemed to have accepted this Privacy Policy. Please read it carefully before using our services.

This policy applies solely to services operated directly by 23winbd. For third-party websites or payment gateways, please refer to their respective privacy policies.

What information we collect

23winbd collects several types of information. A detailed breakdown is provided below:

Personally Identifiable Information

• Full Name: As per your national ID card or passport.
• Date of Birth: For age verification purposes.
• Mobile Number: For account verification and communication.
• Email Address: For notifications and security alerts.
• National ID number: For KYC verification.
• Address: For legal compliance and payment verification purposes.

Financial information

• Mobile banking number (bKash, Nagad, Rocket).
• Bank account number (if applicable).
• Transaction history and amounts.

Technical information

• IP address and location data.
• Device type, operating system, and browser.
• Time spent on the site and pages visited.
• Login timestamps and session data.

Betting activity data

• Betting history and amounts.
• Win/loss records.
• Bonus usage history.

How We Collect Data

23winbd collects information through several methods, each of which is described below:

Direct Collection

Information is collected directly when you fill out a registration form, submit KYC documents, make a deposit or withdrawal, or contact our support team.

Automatic Collection

When you browse our website, certain technical information is collected automatically via cookies, web beacons, and log files — including your IP address, browser details, and pages visited.

From Third Parties

Payment providers (bKash, Nagad, Rocket) may share transaction-related data. Verification information may also be received from fraud prevention agencies.

Purpose of Data Use

23winbd uses your information only for the specific purposes outlined below. Should we need to use it for any additional purpose, your consent will be obtained beforehand:

• Account Management: To ensure security during registration, verification, and login.
• Service delivery: To process bets, payments, and withdrawals smoothly.
• Security: To detect fraud, money laundering, and suspicious activity.
• Legal obligation: To comply with the requirements of government regulatory authorities.
• Customer Support: To respond to your complaints and inquiries.
• Service improvement: For resolving platform issues and developing new features.
• Promotional communications: (With your consent only) To send you information about offers and bonuses.

To opt out of promotional SMS or emails at any time support@23winbd.netYou can opt out by writing to us at:

Data Sharing & Disclosure

23winbd may share your information with third parties in limited and specific circumstances:

Payment providers

Necessary information is shared with bKash, Nagad, Rocket, or your bank to process deposits and withdrawals. This information is used solely to complete the transaction.

Regulatory & law enforcement authorities

We are legally required to disclose information in response to court orders, government directives, or valid legal processes. In such cases, we share only the minimum information necessary.

Fraud Prevention Agencies

Limited data may be shared with specialized agencies to detect and prevent fraudulent activity.

Technology Partners

Select technology providers that support website operations, analytics, and security may have limited access to certain data. These providers are contractually bound to comply with our privacy policy.

Data Security Measures

23winbd follows industry-leading technology and processes to keep your data secure:

• 256-Bit SSL Encryption: All data is fully encrypted during transmission.
• Firewall Protection: A multi-layered firewall prevents unauthorized access.
• Two-Factor Authentication (2FA): OTP verification at account login.
• Regular Security Audits: An independent third-party team conducts regular system audits.
• Restricted Access: Only authorized personnel can access data on a need-to-know basis.
• Data Backup: Backups are stored regularly in a secure, encrypted environment.

Cookie Policy

Cookies are small text files that our website stores on your device to help improve your browsing experience.

Types of cookies we use

• Essential Cookies: To maintain your login session and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, settings).
• Analytics Cookies: To analyze site traffic and usage (Google Analytics).
• Marketing cookies: (With your consent only) To show you relevant advertisements.

Cookie controls

You can delete cookies or block new ones at any time through your browser settings. Note that disabling essential cookies may cause certain website features to stop working.

Data retention periods

We retain your data only for as long as necessary to provide our services or to meet legal obligations. Even after an account is closed, certain data may be kept for the following reasons:

• Financial transaction records must be retained for 7 years as required by law.
• Data required for fraud prevention and dispute resolution is retained for 3 years.
• KYC documents are retained securely for 5 years after account closure.
• Technical logs are automatically deleted after 90 days.

Once the retention period expires, data is permanently and securely deleted.

Your Rights

As a 23winbd user, you have the following rights. To exercise any of these rights, support@23winbd.netWrite to us at:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may correct any inaccurate or outdated information.
• Right to deletion: You may request deletion of your data unless we are required to retain it by law.
• Right to restrict processing: You may request that we restrict the use of your data for specific purposes.
• Right to data portability: You can request your data in a machine-readable format.
• Right to object: You may object to your data being used for marketing purposes.

Minor Protection

23winbd's services are intended solely for individuals aged 18 and above. We do not knowingly collect or store data from minors.

If we become aware that a minor is using our platform, we will immediately close that account and delete any data collected.

If parents suspect their child has created an account on 23winbd, please support@23winbd.netto contact us. We will take immediate action.

Policy Updates

23winbd reserves the right to update this Privacy Policy at any time. In the event of changes, we will take the following steps:

• The updated policy will be published on the website, and the "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, advance notice will be sent to your registered email or via SMS.
• You will be given at least 14 days' notice before any changes take effect.

Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy. If you do not agree to the new terms, you may close your account.

Contact

For any questions, data-related requests, or complaints regarding this Privacy Policy, please get in touch with us:

• Email: support@23winbd.net
• Support page: Help Center
• Live Chat: Available 24/7 after logging into your account

We typically respond to all complaints and requests within 24 hours. Data deletion or correction requests are processed within a maximum of 30 days.